Bouke Hoving is the Executive Vice President Networks & IT at KPN, the leading telecommunications and ICT service provider in the Netherlands. He is responsible for delivering and operating KPN’s networks, platforms and IT systems. Bouke has won the award of CIO of the Year 2017 for his courageous approach to KPN’s digital transformation. Bouke is a strong believer ICT technology is increasingly making the difference in transforming a company’s customer experience, operating and business model.
Prior to his current position he was KPN’s Chief Information Officer and responsible for KPN’s business transformation program called Simplification – aimed at a radical simplification of products, processes, IT and way of working. Under his leadership the program was of instrumental contribution to the step change in customer satisfaction and digital customer interaction and delivered more than euro 500 mln savings since start early 2014. Bouke is a popular national and international key-note speaker on digital transformation and has consulted many companies in and outside telco the industry on digital transformation through reference visits, strategy sessions and ongoing coaching of international telco colleagues.
Previously Bouke undertook a number of national and international product management, business development and procurement functions with KPN and KPNQwest.
Bouke holds a Double Honours degree in Applied Physics and Business Economics from the University of Groningen.
Born in 1975 in the Netherlands, Bouke is married with two children. He enjoys travelling, reading and skiing.