Following a career in software development, Neil made the transition into IT Services in 2006 when he joined the University of Derby. In 2010 Neil became Director of IT Services at the University. In the last five years, Neil has overseen the strategic development of the department as it continually drives improvement to support its staff and students. Improvement programmes and new technologies have been delivered across all areas of operations including new data centres and virtual infrastructure, increased network resilience, a range of public, private and hybrid cloud services, and numerous business systems improvements including business intelligence services, web delivery systems and teaching and learning systems. Neil has also focussed on developing stakeholder satisfaction and engagement to ensure a true partnership between the IT department and the rest of the University. Since 2012, the IT department has achieved recognition in 13 national awards covering organisational excellence, project excellence and personal excellence.