COO of Worldline Benelux (previously Banksys), a global player in the processing of electronic payments and transactions.
She has an extensive background in customer service and information systems management and over 10 years of senior leadership experience.
Combining responsibilities within Customer Service and IT have been at the basis of her specific customer approach realizing operational excellence while at the same time focusing on customer experience.
Continuously building bridges between stakeholders applying best practices and developing sustainable customer relations are her most important objectives. Organisational transformation is done through harmonization and business integration while forging strong relationships.
She is a motivational leader, inspiring her team to take initiatives, grow and improve performances.
She holds a master in Physics of the University of Antwerp, followed management education and transconstellation programs at Vlerick and Solvay and the Atos Gold Program at HEC University.